FAQ

Q: Where do you ship from and how long does delivery take?

A: All orders are shipped from our headquarters in Deming, US. We offer two shipping options: Standard Shipping with DHL/FedEx (10-15 days after dispatch, $12.95) and Free Shipping with EMS for orders over $50 (15-25 days after dispatch). All orders are processed within 1-2 business days before shipment.

Q: Do you ship to my country?

A: We ship worldwide to most countries! However, due to logistical constraints, we’re unable to deliver to certain remote locations and some Asian countries. Our checkout system will automatically confirm if we can deliver to your address.

Q: How can I track my order?

A: Once your order is processed and dispatched, you’ll receive a confirmation email with tracking information from our premium carriers (DHL, FedEx, or EMS).

Q: What types of cycling products do you offer?

A: We specialize in premium cycling gear including Bike Trailers, BMX Bikes and Frames, Mountain Bikes, Cyclo Cross Bikes, Electric Bikes, Folding Bikes, Hybrid & City Bikes, Kids Bikes, plus protective gear like Helmets, Body Armour, Neck Braces, and Goggles. We also offer components like Forks, Frames, and Frame Protection.

Q: How do I choose the right size bike or gear?

A: Each product page contains detailed sizing information specific to that item. For bikes, we provide frame size measurements and height recommendations. For protective gear, we include detailed sizing charts. If you need additional assistance, our customer service team can help!

Q: What is your return policy?

A: We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate the return process.

Q: Are there any restrictions on returns?

A: For safety reasons, certain items like helmets and body armour may have specific return restrictions if the packaging has been opened or compromised. Please contact our customer service team for details about returning specific products.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payment processing is encrypted and secure.

Q: Is my payment information secure?

A: Absolutely! We use industry-standard encryption to protect your payment information. We never store your complete payment details on our servers.

Q: How do I create an account?

A: You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders, save your preferences, and speed up future purchases.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly to get your gear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Q: How can I contact customer service?

A: Our customer service team is here to help! Reach us at [email protected] for assistance with any questions about delivery, products, returns, or your order. We’re passionate about cycling and happy to help fellow riders!

Q: What are your business hours?

A: Our team is available during regular business hours (M-F, 9AM-5PM PST). We typically respond to emails within 24 hours during business days.